At Fortis Control Trainer, customer satisfaction is our priority. Please review our policy regarding returns, refunds, and cancellations below.
1. Returns & Eligibility
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Conditions
- Defective or Damaged Items: Returns and refunds are generally granted for products with verified functional defects or manufacturing damage.
- Change of Mind: We do not offer refunds for a simple change of mind. Special considerations may be made under exceptional circumstances at our discretion.
- Condition: Items must be returned unused, in the same condition as received, and in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all return requests.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Health, sanitary, or personal care goods
- Perishable goods (food, flowers, newspapers, magazines)
- Hazardous materials, flammable liquids, or gases
2. Order Cancellations
- Timeframe: Cancellations are accepted within 60 minutes of order placement.
- Eligibility: Cancellations apply only to regular-priced items.
- Process: Because we process orders quickly, cancellations are time-sensitive. If you need to cancel, please email us immediately at [email protected].
3. Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved Refunds: Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
- Shipping Cost Deductions: Original shipping charges are non-refundable. If your refund is approved, any non-refundable shipping costs incurred by us will be deducted from your total refund amount.
Late or Missing Refunds
If you haven’t received a refund yet:
- Re-check your bank account or payment provider statement.
- Contact your credit card company or bank, as processing times vary before refunds officially post.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective, damaged, or functionally impaired upon delivery. If you need to exchange an item for the same model, please contact us at [email protected].
5. Return Shipping & Handling
- Shipping Expenses: You are responsible for paying all return shipping fees. Return shipping costs are non-refundable.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Processing: Refunds or exchange dispatch will be arranged only after we receive, inspect, and confirm the item meets all return conditions.
Need Help?
For any questions or return inquiries, please contact our support team at [email protected].