Free Shipping & Tracking
We are pleased to offer FREE standard shipping on all orders.
Once your order dispatches, you will receive a confirmation email containing your tracking number and a link to monitor your shipment. Please allow up to 48 hours for tracking details to update on the carrier’s network.
Custom Fees, Taxes, and Duties
International shipments may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These additional charges are the responsibility of the customer. For specific details on local import rules, please contact your local customs office.
Lost, Damaged, or Stolen Packages
Every item is thoroughly inspected before leaving our facility. Once an order is handed over to the carrier, Fortis Control Trainer is not liable for:
- Items damaged or lost due to carrier handling.
- Packages stolen following confirmed delivery.
- Errors in delivery addresses or order details provided by the customer.
If your shipment arrives damaged or is lost in transit, please contact the shipping carrier directly to file a claim. If you need assistance gathering your shipment details, reach out to us at [email protected] and we will be glad to help.
Frequently Asked Questions
Can I track my order?
Yes. All orders include full tracking support. You will receive your tracking details via email as soon as your package has been dispatched.
Where can I track my order?
You can track your package directly using the link provided in your shipping confirmation email or by visiting our Order Tracking Page.
Need Additional Help?
For any questions regarding your order, please contact customer support at [email protected].